General Conditions

The following GENERAL TERMS and CONDITIONS govern the manner and rules for using the calientefashion.eu website,

Definitions

Seller - company "In-teh 2009" LTD, with management address, Burgas, 18 "General Gurko" Str., 2nd floor, registered in the commercial register of the Republic of Bulgaria with EIK 205117479, MALL: Ekaterina Stoyanova.

Website - address, in the internet space luxury.mdl.bg, as well as all applications providing the customer with access to the catalog of offered items at the specified address.

Customer - any person who visited the website and/or used the Services or its content.

Buyer - any customer of the Website who has reached the age of 18 and has provided a delivery address in the territory of the Republic of Bulgaria and who has made a payment in favor of the Seller.

Profile - a standard username and password chosen by the customer and giving him access to all goods and Services offered on the website, as well as the possibility of exchanging information with the Seller.

Order - a request from the Buyer to purchase goods and services offered on the Website, previously selected by him. To avoid any doubts - only requests with a delivery address provided on the territory of the Republic of Bulgaria are considered orders.

Distance contract – an order placed by a Buyer to a Seller for goods offered on the Website. For the avoidance of doubt, separate orders are treated as separate contracts.

Services - the performance of any electronic services by the Website in order to provide the Customer with the opportunity to communicate with the Seller and/or purchase the goods offered in the Website catalog.

I. GENERAL CONDITIONS

1. This document contains the General Terms and Conditions according to which calientefashion.eu provides services to its users/customers. These terms are binding on all users. By pressing the ORDER button, the user/client agrees, fully accepts and undertakes to comply with these General Terms and Conditions.

2. Identification of the user/client for the purpose of reproducing his/her statement of acceptance of the General Terms and Conditions as well as of the order placed, is carried out through the log files stored on the server of calientefashion.eu, storage of the IP address of the user/client, as well as any other information.

3. The products found on the calientefashion.eu website do not constitute a legally binding offer, but are rather a demonstrative online catalog describing the merchant's product line.

4. After clicking the "ORDER" button, users agree to purchase the goods in their /cart/. This action is legally binding. The customer receives confirmation of the order and upon receipt of this confirmation, the contract is considered to be concluded.

5. The MERCHANT reserves the right to refuse delivery of a confirmed order in the event that the goods are not available. If there is no stock of the requested product, within the working week, the MERCHANT shall notify the user/customer of its depletion by sending a message to the e-mail address specified by the Customer or to the specified telephone number. In the event that a transfer is made to the merchant's account, the customer will be able to choose between a refund, cancellation of the order or a replacement order.

6. The contract language is Bulgarian, and payments will be made in Bulgarian levs including VAT.

II. DELIVERY

7. The user/customer bears the entire risk of damage/loss of the goods during delivery. Immediately after handing over the goods to the courier, the MERCHANT is released from the risk, which is transferred to the user/customer. MERCHANT is not responsible for delay in case the delay is due to courier or other supplier.

8. Веднага след доставката, стоките следва да бъдат прегледани внимателно от потребителя/клиента или упълномощено от него лице. Евентуални повреди, удари и други щети следва да бъдат докладвани незабавно на ТЪРГОВЕЦА. В случай, че бъде установено наличие на щети, които са се получили при транспортирането на стоката, ТЪРГОВЕЦЪТ не носи отговорност за гаранционното обслужване на тази стока. В случаите когато от ТЪРГОВЕЦА са зададени в писмена форма конкретни дата и час за доставка, изявлението има обвързваща сила. При посочени неверен или сгрешен адрес, лице за контакти и/или телефон при подаване на заявката ТЪРГОВЕЦА не е обвързан от каквото и да е задължение за изпълнение на поръчката.

8a. When handing over the goods, the user/client or a third party signs the accompanying documents. Anyone who is not the holder of the application, but accepts the goods for delivery and is at the address specified by the customer, is considered a third party.
In case of refusal to receive the goods, except in the cases described below, the refusal is considered unfounded and the Customer must pay the costs of delivery and return of the goods. In the event that the Customer is not found within the deadline for delivery to the specified address or access and conditions for delivery of the goods are not provided within this deadline, the MERCHANT is released from its obligation to deliver the goods requested for purchase.

8b. When the delivered goods clearly do not correspond to the goods requested to be purchased by the Customer and this can be established by a simple inspection, the Customer may request that the delivered goods be replaced with goods corresponding to the purchase request made by him within 24 hours of receipt her

III. USER/CUSTOMER RIGHTS AND OBLIGATIONS

10. The user/customer has the opportunity to view and /after registration/ to order the advertised goods on the calientefashion.eu Internet store.

11. The user/customer has the right to be informed about the status of his order.

12. The user/client bears full responsibility for the protection of his username and password, as well as for all actions performed by him or a third party using the username and password. The User is obliged to immediately notify the MERCHANT of any case of unauthorized access using his username and password, as well as whenever there is a risk of such use.

13. The user is obliged to pay the price of his order according to the method announced on the page calientefashion.eu.

14. Every user, regardless of whether he is a client of the MERCHANT, undertakes when using the services:

- not to violate and respect the fundamental rights and freedoms of citizens and human rights, according to the Constitution and laws of the Republic of Bulgaria and recognized international acts;
- not to harm the good name of another and not to call for a violent change of the constitutionally established order, to commit a crime, to violence against the person or to incite racial, national, ethnic or religious enmity;
- not to violate other's property or non-property, absolute or relative rights and interests, such as property rights, intellectual property rights, etc.;
- to comply with the Bulgarian legislation, the applicable foreign laws, the rules of morality and good manners and Internet ethics when using the services provided by www.calientefashion.eu;
- to immediately notify the MERCHANT of any case of committed or discovered violation when using the provided services;
- not to upload, send, transmit, distribute or use in any way and not to make available to third parties software, computer programs, files, applications or other materials containing computer viruses, unauthorized remote control systems ("Trojan horses"), computer codes, or materials designed to interrupt, hinder, disrupt or limit the normal operation of computer hardware or software or telecommunications facilities or intended to gain unauthorized access to or access to foreign resources or software;
– not to commit malicious acts;
– to indemnify the MERCHANT and all third parties for all damages suffered and lost profits, including for any costs and attorneys' fees paid, incurred as a result of claims brought by and/or compensation paid to third parties in connection with Internet pages, hyperlinks, materials or information that the User has used, placed on the server, sent, distributed, disclosed to third parties or made available through /name of the site/ in violation of the law, these General Terms and Conditions, Good manners or Internet ethics;

14a. The customer undertakes to indicate an accurate and valid telephone number, delivery address and email address, to pay the price of the goods, to pay the costs of delivery when the same is not free and to ensure access and the possibility of receiving the goods. In the event that it is not explicitly stated that the delivery is free, it is considered paid.

IV. RIGHTS AND OBLIGATIONS OF THE MERCHANT

15. The MERCHANT does not have the obligation and the objective opportunity to control the way users use the services provided.

16. The MERCHANT has the right, but not the obligation, to preserve materials and information located on the server of calientefashion.eu.

17. The MERCHANT has the right at any time, without notifying the User/customer, when the latter uses the services in violation of these conditions, as well as at the discretion of the MERCHANT to terminate, stop or change the services provided in connection with the use of the site. The MERCHANT shall not be liable to users and third parties for damages suffered and lost benefits resulting from the termination, suspension, modification or limitation of services, deletion, modification, loss, unreliability, inaccuracy or incompleteness of messages, materials or information transmitted, used , recorded or made available through calientefashion.eu.

17a. The MERCHANT, after receiving the payment, undertakes to transfer to the user/customer the ownership of the goods requested for purchase by him, to deliver the goods requested for purchase on time, to check the technical condition of each item before it is sent (in case this is possible , without breaking the integrity of the package).

18. MERCHANT shall not be liable for damages caused to software, hardware or telecommunications equipment, or for loss of data resulting from materials or resources searched, loaded or used in any way through the services provided. The advice, consultation or assistance provided by the MERCHANT's specialists and employees in connection with the use of the services by users does not give rise to any responsibility or obligations for the MERCHANT. The company is not responsible if the information provided by the manufacturer about the product is untrue.

19. The MERCHANT has the right to collect and use information relating to its Users/customers, regardless of whether they are registered.

20. The information under the previous article can be used by the MERCHANT, except in case of express disagreement of the User, sent to the following e-mail address calientefashion123@gmail.com. The MERCHANT collects and uses the information to improve the services offered. All purposes for which the MERCHANT will use the information will be in accordance with Bulgarian legislation, applicable international acts and good morals.

21. The MERCHANT is not responsible for failure to fulfill its obligations under this contract in the event of circumstances that the MERCHANT did not foresee and was not obliged to foresee - including cases of random events, problems in the global Internet network and in the provision of services beyond the MERCHANT's control

22. The MERCHANT has the right to install cookies on users' computers. Cookies are text files that are saved by the Internet page on the User's hard drive and allow the recovery of information about the User, identifying him and allowing the tracking of his actions, the Internet pages he visits, the hyperlinks he uses, the information that uses and records and others.

V. PERSONAL DATA

23. The MERCHANT guarantees its Users/customers the confidentiality of the information and personal data provided. The latter will not be used, provided or brought to the knowledge of third parties outside of the cases and under the conditions specified in these General Terms and Conditions. The MERCHANT protects the personal data of the user/customer, which became known to him when filling out the electronic form for making a purchase application, and this obligation is waived in the event that the Customer has provided incorrect data. In compliance with current legislation and the clauses of these General Terms and Conditions, the MERCHANT may use the Customer's personal data solely and exclusively for the purposes provided for in the contract. Any other purposes for which the data is used will be in accordance with Bulgarian legislation, applicable international acts, Internet ethics, rules of morality and good manners.

23a. The MERCHANT undertakes not to disclose any personal data about the Customer to third parties - state authorities, commercial companies, individuals and others, except in cases where he has received the express written consent of the Customer, the information is required by state authorities or officials who, according to current legislation are empowered to request and collect such information. The MERCHANT is obliged to provide the information under the law.

VI. CHANGES

24. The General Terms and Conditions may be changed at any time by the MERCHANT, who has the right to change the characteristics of the services provided and these General Terms and Conditions and on the basis of changes in the legislation. The MERCHANT undertakes to notify the User of the changes in the General Terms and Conditions by publishing a notice of the changes in a prominent place on its website and giving sufficient time to become familiar with them. In the given period, if the User does not state that he rejects the changes, then he is considered bound by them. In the event that the User declares within the given period that he does not agree with the changes, the MERCHANT has the right to immediately stop or terminate the provision of services to the User.

VII. TERMINOLOGY

25. "User/client" means anyone who has loaded the website calientefashion.eu on their computer.

26. "Order" means the selected goods and all other attributes related to the method of delivery and payment of the goods by the customer/consumer.

27. The online store calientefashion.eu is owned by the MERCHANT.

28. All disputes between the parties shall be resolved in a spirit of understanding and goodwill. In the event that no agreement is reached, all unresolved disputes, including disputes arising out of or relating to its interpretation, invalidity, performance or termination, as well as disputes to fill gaps in the contract or adapt it to new circumstances, will be resolved by the competent court for registration of the MERCHANT, in accordance with Bulgarian legislation.

RIGHT OF REFUSAL

33. Information regarding exercising the right to withdraw from the contract (Appendix No. 7 to Art. 47, Para. 4 of the PPE)

Standard withdrawal instructions: I. Right to withdraw from the contract remotely or off-premises. II. You have the right to withdraw from this contract without giving reasons within 14 days. III. The cancellation period is 14 (fourteen) days from the date on which you or a third party, other than the carrier and indicated by you, took possession of the goods or in the case of a contract according to which the user orders many goods with one order, which are delivered separately: the date on which you or a third party, other than the carrier and named by you, took possession of the last goods. To exercise your right of withdrawal, you must notify us of your name, geographic address and, if available, telephone number, fax number and email address, and of your decision to withdraw from the contract by an unequivocal statement, such as a letter sent by post, fax or e-mail. You may use the attached standard opt-out form, but this is not required. You may complete and submit electronically the attached standard opt-out form or other unambiguous opt-out application on our website or email address. In order to comply with the withdrawal period, it is sufficient to send your message regarding the exercise of the right of withdrawal before the expiry of the withdrawal period. We have the right to delay refunding payments until we receive the goods back. You may use the attached standard opt-out form, but this is not required. You may complete and submit electronically the attached standard opt-out form or other unambiguous opt-out application on our website or email address. In order to comply with the withdrawal period, it is sufficient to send your message regarding the exercise of the right of withdrawal before the expiry of the withdrawal period. We have the right to delay refunding payments until we receive the goods back.

FORM FOR EXERCISE OF THE RIGHT OF WITHDRAWAL FROM A DISTANCE CONTRACT
(according to Appendix No. 6 to Art. 47, Para. 1, Item 8 and Art. 52, Paras. 2 and 4 of the PPE)